Empowering Your Business

Grow your business with our proven lead generation strategies & customer support service that goes the extra mile. Simply We Connect is much beyond a slogan

Our Company

xTeL

xTeL, a premier provider of top-tier leads and customer service solutions tailored for businesses across the UAE.

Leveraging cutting-edge data analytics and advanced technologies, we specialize in identifying and qualifying potential leads.

Our commitment extends beyond lead generation as we empower our partners to deliver exceptional customer support across various channels such as phone, email, chat, and social media platforms.

At xTeL, we redefine excellence in lead generation and customer service solutions to elevate your business success.

CODE of ETHICS

Our Mission

At the core of our mission is the commitment to empower our partners in achieving success. We equip them with the essential tools necessary to connect with precisely targeted leads and foster the growth of their businesses.

Our dedication lies in harnessing the potential of cutting-edge technology and advanced data analytics to deliver tailored solutions that address the distinct needs of every customer.

The Vision

We aspire to be the premier provider of top-notch leads and customer service support in the UAE, recognized for our unwavering commitment to delivering exceptional services and tangible results.

Our vision includes broadening our reach to encompass new markets and industries, all while upholding our dedication to innovation and ensuring the satisfaction of our valued partners.

xTeL Values

At the forefront of our values are integrity, transparency, and an unwavering commitment to delivering outstanding service to our partners. Our ethos centers around prioritizing our partners and ensuring their satisfaction by consistently delivering top-quality leads.

This commitment is upheld through a focus on exceptional customer service, innovation, and collaborative teamwork.

WHY xTeL

OUR OFFERINGS

We specialize in identifying and generating potential customer leads for businesses to help expand customer base and increase revenue by providing a steady stream of new leads. Our team will recommend best practices depending on Market Exposure and Ticket Price.

We verify and qualify leads to determine their quality and potential to become customers. This typically involves reviewing lead data such as contact information, demographics, behavior, and other relevant factors.We use various techniques to determine the lead's level of interest, intent, and fit with the partner business to identify which leads are most likely to convert into qualified customers and which ones are less likely to do so.

Our customer service and support agents are the front line of the partner business. They are responsible for providing assistance and resolving customer inquiries in a timely and efficient manner. Our agents are committed to delivering excellent customer service, improving customer satisfaction, and creating a positive customer experience.

Our co-location service includes hiring of multiple profiles and achieve channel expertise in different sectors, such as manufacturing, customer service, IT support, human resources, accounting, marketing, and more. Our co-location service can be done on a project-by-project basis or as a long-term partnership between companies.

Our goal is to help corporations gather accurate and reliable data that can be used to drive business decisions by using powerful tools for gathering insights and feedback from customers, employees, and other stakeholders. And provide valuable insights that can be used to improve products, services, and internal processes.

SERVICE EXCELLENCE

Lead Conversion

Response Time in Lead Conversion is 2-20 mins

Multilingual Team

Team of Arabic, English, French, Hindi, Urdu, Chinese, Russian, and Turkish Speakers

Data Metrics

Data Analysis & KPIs Development

Fortifying Foundations

Secure Infrastructure

Securing Privacy

Confidentiality

Client Efficiency

Response Time in Customer Service is 0-5 mins

Continuity Assurance

Business Continuity With Team Redundancy

Tailored Insights

Customized Reporting

Ensuring Quality

Quality Control & Quality Assurance

CONTACT US

If you have any inquiries regarding the xTel, please do not hesitate to reach out to us. Our team is ready to assist you with professional and courteous service.

cs@xTeL.ae

+971 800 971 971